Are you trying to connect to a Hatch device and seeing a message informing you that your Hatch device is linked to another Hatch account? This new self-service option gives you more control and helps you get your new device up and running in no time.
Please note that this feature is currently available to users on the iOS app version 5.24.3 or later and works exclusively with Rest 2nd gen, Rest+ 2nd gen, Restore 2, and Restore 3 devices.
This self-deregistration flow will only appear if the device is currently linked to a different Hatch account than the one you are signed into. If you are using the same account the device is already registered to, you will see a message stating that the device is already linked to your account. If you are signed in to your Hatch account and need to de-register the device, simply click on the "Submit a Request" button at the top of the page and type "de-register" into the request, we will assist you with de-registration from there!
If your device is currently linked to a different Hatch account than the one you are signed into, you can use the below steps to de-register the device and get it registered to the account you are currently logged into. Please keep in mind this will remove all settings currently saved on the device (this includes limited edition content):
Step 1: Connect to the Hatch device in the Hatch Sleep app
If the app recognizes that your Hatch device is linked to another account, you'll see the following message:
Tap "Continue" to move to the next step.
Step 2: Confirm the device reset
You'll be prompted to revert the device to factory settings - tap "Continue" again if you wish to move forward.
Step 3: Device is deregistered and ready for new set up
Once the deregistration process is completed, you'll be able to set up your device like new and continue with getting your Hatch device connected to your Wi-Fi network.
If you have trouble getting connected after the self-deregistration process is complete, please check out our connection tips!
Still need help? Click on the chat bubble on this page to send us a message!