After the primary user has registered a Rest 2nd gen or Rest+ 2nd gen, they can add up to four additional users. If you want to connect to a Rest/Rest+ 2nd gen that already has an owner, you'll need to request access from the primary owner (the person who registered the device.)
**Please note that only the original owner of the device can add additional users. If you were added to the device by another user, they will need to invite any additional users.
Granting access:
- Go to your device in the app
- Click on the settings "gear" in the top right corner and click on your device.
- On the device settings page, under "Access," tap on "Add a caretaker."
- Enter the email address of the person who needs access, and then hit invite.
Receiving access:
Once you have been invited to a Rest device, you will receive an email letting you know you've been granted access.
- If you already have an account: you should now be able to connect to the Rest from your app.
- If you do not already have an account: you can now create an account through the Hatch Sleep app and connect to the Rest.
How to remove access for another user:
- Go to Settings
- Select your Rest device
- On the device settings page, under "Access", find the email of the person you'd like to remove.
- Tap "Remove" and then tap Yes to confirm.
Still need help? Head to the top menu to send us a message!