Are you having trouble with your Restore not playing any sound? We can help!
First, start with a reset and make sure your Restore is connected to your network:
- Unplug Restore
- Press and hold the Connect button with the two arrows on the bottom of your Restore
- Re-plug Restore
- Release the Connect button after 10 seconds
- Wait about 2 minutes for the Restore to reboot and connect to your Restore.
If you are still not hearing any sound on your device, you will want to double-check your settings to make sure your volume is turned up and that you have a sound selected. If you see the "No Sound" text on your routine, no sound is selected for that step. You can also view the volume you have selected by editing your step. Make sure the volume is turned up to at least 20% to test the sound.
If your Routine step appears similar to the screenshots below, the issue may be with the sound selection or the volume setting.
If you have another Restore, you may also want to try swapping your Restore power cords to see if that helps the issue. If that resolves the issue, you can purchase a new power cord here.
Still having trouble? Please head to the top menu and send us a message! Let us know what sounds are not playing for you and we will get it resolved!