Restore not turning on? Let's get you up and running again!
First, go ahead and move your Restore to another outlet in your home. It may help to even try a different room. You can make sure the outlet is operating as it should by making sure another lamp or device operates if plugged into that outlet, before trying your Restore in it.
Next, please try this hard reset:
- Unplug Restore
- Press and hold the Connect button with the two arrows on the bottom of your Restore
- Re-plug Restore into a different outlet
- Release the Connect button after 10 seconds
- Wait about 2 minutes for the Restore to reboot and connect to your Restore.
If these steps don't work and you happen to have another Restore power cord, please try swapping cords to see if the Restore will then turn on. If a different Restore power cord works, you can order a new cord on our website: Restore 1 Power Cord
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