Having some trouble with your Restore? Trying a power cycle is a great first step!
Here's how to perform a power cycle:
- Force close the Hatch Sleep app
- Unplug your Restore
- Unplug your WiFi router and leave it unplugged for about 5 minutes
- Plug the router back in, and allow it some time to get reconnected (a good time frame is about 5 minutes)
- Place your Restore as close to your router as possible (just for troubleshooting purposes) and plug it in- make sure to give the device a few moments to power on
- Go back into the app and try to register or update your Wi-Fi again
- Once you have attempted to connect, force close the Hatch Sleep app one more time and reopen it- this will ensure your most recent diagnostics get sent over to us for further review if needed
Still need help? Click on the chat bubble on this page to send us a message! When you do, please send over the following information for us:
- A picture of the bottom of your device so we can get the batch number and serial number.
- A screenshot or screen recording of what you are seeing when you are attempting to connect