Having some trouble with your Restore? Trying a power cycle is a great first step!
Here's how to perform a power cycle:
- Force close the Hatch Sleep app
- Unplug your Restore
- Unplug your WiFi router and leave it unplugged for about 5 minutes
- Plug the router back in, and allow it some time to get reconnected (a good time frame is about 5 minutes)
- Place your Restore as close to your router as possible (just for troubleshooting purposes) and plug it in- make sure to give the device a few moments to power on
- Go back into the app and try to register or update your Wi-Fi again
- Once you have attempted to connect, force close the Hatch Sleep app one more time and reopen it- this will ensure your most recent diagnostics get sent over to us for further review if needed
Still need help? Head to the top menu to send us a message! When you do, please send over the following information for us:
- A picture of the bottom of your device so we can get the batch number and serial number.
- A screenshot or screen recording of what you are seeing when you are attempting to connect