A good nights sleep is important, but so is being able to wake up well rested and on time! We work hard to make sure your alarm will go off reliably, but in the event your alarm does have some issue, you can use the below steps for troubleshooting.
Check your settings:
- You will want to make sure that you have not disabled the alarm on your Restore on the device. You can view more information on how to do that here.
- Also, make sure to check the details of your alarm to ensure it was turned on for the correct day and time with the correct sound and sunrise selection. To check your alarm settings, navigate to the Restore home page in the Hatch Sleep app and tap on the alarm to view the settings.
Reset your Restore:
You can reset your Restore with the following steps:
- Unplug Restore
- Press and hold the Connect button with the two arrows on the bottom of your Restore
- Re-plug Restore
- Release the Connect button after 10 seconds
- Wait about 2 minutes for the Restore to reboot and connect to your Restore.
- After connecting, set up a test alarm (without a Sunrise selection) for a few minutes from the current time to see if it will sound.
Delete the alarm:
Delete the current alarm you have set up and add it one more time. For help with how to delete the alarm, you can view this article.
Still having trouble? Please head to the top to send our Support team a message!