If you notice that your Hatch turns off at the same time every night, you may have linked it to Alexa, and an Alexa routine could be turning your device off.
Check your Alexa app to see if you have any routines set up to your Hatch. You can also check to see if your Hatch is a part of any groups by launching the Amazon Alexa app, tapping "More" in the bottom right-hand corner, and then selecting "routine" from there.
Still having some trouble?
Alexa will sometimes recognize and label your Hatch as a "lamp" instead of Hatch. It can also recognize your Hatch as a smart light and automatically include it in a routine or voice command. We recommend disabling all Alexa routines for a night to verify whether or not how Alexa is "seeing" your Hatch is the issue.
Are you still having trouble? For more questions or concerns, don't hesitate to reach out to us using the "Submit a request" button in the upper corner of this page.