The Hatch one-year limited warranty applies only to the original purchaser who buys a new and certified refurbished product directly from Hatch or from an authorized reseller.
Your Hatch product, Rest, Rest+, Restore, Restore 2, Restore 3, Rest Go, Rest Mini, Rest 2nd gen, Rest+ 2nd gen, Hatch Baby, and/or Grow (along with the original Smart Changing Pad), is warranted against defects in materials and workmanship for one (1) year from the date of registration when used in accordance with Hatch’s user manuals.
To register your Hatch product (Rest, Rest+, Restore, Restore 2, Rest Mini, Rest 2nd gen, Rest+ 2nd gen, and/or Grow) you must connect to it via the corresponding app (Hatch Sleep and/or Hatch Baby). Rest Go cannot be registered via the Hatch Sleep app since it’s not app-connected. Should you need to initiate a warranty claim on a Rest Go, proof of purchase, including the date of purchase, will be required. Without proof of purchase, a warranty claim cannot be filed for Rest Go. Products purchased by unauthorized resellers are not covered by any warranty.
Hatch is not responsible and will not cover damage or defects caused by (a) normal wear and tear; (b) misuse, accident, abuse; (c) failure to follow product instructions. These include but are not limited to: using a power cord not manufactured by Hatch, dropping the product, water damage, traveling with Grow, storing Grow in anything other than original packaging, repeated moving of Grow, leaning on Grow, allowing your child to jump on the product, dragging Grow across a surface, removing the feet of Grow, and/or shipping Grow to another location. Hatch may limit the number of replacement products any individual can receive and the replacement device provided, maybe a refurbished product.
United States Customers: To initiate a warranty claim, the purchaser must contact Hatch Customer Support within one year of purchase. Warranty claims must be directly initiated with Hatch Customer Support by heading to hatch.co/support and submitting a request. Hatch may also require you to provide proof of purchase before receiving warranty service. Warranty service includes returning the defective product to Hatch. Hatch will provide a return shipping label for products being returned for warranty service; the consumer assumes all risk of loss or damage while the product is in transit.
Customers outside of the United States: Customers residing outside of the United States can initiate a warranty claim directly through our support team for any new item purchased directly from Hatch or an authorized reseller. Purchasers of refurbished items from authorized resellers outside of the United States should contact the seller for warranty support. As applicable, any import duty and tax owed at the time of import of a warranty replacement is the responsibility of the customer. Should Hatch require the device back for warranty service, customers are responsible for arranging and covering the shipping expenses for the defective device. The shipping address for warranty service can be provided by our customer support team.
**We are unable to provide warranty service outside of North America, the United Kingdom, the European Union, or Australia.
Units that are determined to have been damaged in a manner that voids the warranty will not receive a replacement. Replacement units are not covered by warranty.
NOTICE TO QUÉBEC CONSUMERS – Availability of Replacement Parts, Repair Services, and Related Information
Please note that Hatch Baby, Inc. does not guarantee the availability of replacement parts, repair services or maintenance and repair information within the meaning of the statutory warranty of availability set out in section 39 and following of the Québec Consumer Protection Act, CQLR, c. P-40.1 .
AVIS AUX CONSOMMATEURS DU QUÉBEC – Disponibilité des pièces de rechange, des services de réparation et des renseignements connexes
Veuillez noter que Hatch Baby, Inc. ne garantit pas la disponibilité des pièces de rechange, des services de réparation ni des renseignements relatifs à l’entretien et à la réparation de biens, au sens de la garantie légale de disponibilité prévue à l’article 39 et suivants de la Loi sur la protection du consommateur (RLRQ, c. P-40.1).
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