The Hatch one-year limited warranty applies only to the original purchaser who buys a new product directly from Hatch or from an authorized reseller.
Your Hatch product, Rest, Rest+, Restore, Restore 2, Rest Go, Rest Mini, Rest 2nd gen, Rest+ 2nd gen, and/or Grow (along with the original Smart Changing Pad), is warranted against defects in materials and workmanship for one (1) year from the date of registration when used in accordance with Hatch’s user manuals.
To register your Hatch product (Rest, Rest+, Restore, Restore 2, Rest Mini, Rest 2nd gen, Rest+ 2nd gen, and/or Grow) you must connect to it via the corresponding app (Hatch Sleep and/or Hatch Baby). Rest Go cannot be registered via the Hatch Sleep app since it’s not app-connected. Should you need to initiate a warranty claim on a Rest Go, proof of purchase, including the date of purchase, will be required. Without proof of purchase, a warranty claim cannot be filed for Rest Go. Products purchased by unauthorized resellers are not covered by any warranty.
Hatch is not responsible and will not cover damage or defects caused by (a) normal wear and tear; (b) misuse, accident, abuse; (c) failure to follow product instructions. These include but are not limited to: using a power cord not manufactured by Hatch, dropping the product, water damage, traveling with Grow, storing Grow in anything other than original packaging, repeated moving of Grow, leaning on Grow, allowing your child to jump on the product, dragging Grow across a surface, removing the feet of Grow, and/or shipping Grow to another location. Hatch may limit the number of replacement products any individual can receive.
To initiate a warranty claim*, the purchaser must contact Hatch Customer Support within one year of purchase. Warranty claims must be directly initiated with Hatch Customer Support by heading to hatch.co/support and submitting a request. Hatch may also require you to provide proof of purchase before receiving warranty service. Warranty service includes returning the defective product to Hatch. Hatch will provide a return shipping label for products being returned for warranty service; the consumer assumes all risk of loss or damage while the product is in transit. (*We are unable to provide warranty service outside of the United States.)
Once the defective product is received by Hatch, the company will determine whether to repair the product or to replace it with a new or refurbished unit. Units that are determined to have been damaged in a manner that voids the warranty will not receive a replacement. Replacement units are not covered by any warranty.