Did you recently log in and no longer see your Hatch devices listed in the app? Is any of your data missing from the Hatch Sleep app? Did you recently get a new phone and have to install the Hatch Sleep app fresh? No worries, we can help.
If you are no longer seeing the Hatch devices you previously registered, it is likely that you have logged in with an email address that differs from the one used to register your devices. If you're seeing the following screen, it means your device is registered to a different account.
If you can recall any alternate email addresses that may have been used to create a Hatch Sleep account, you'll want to log out of the app completely and sign in once more using the correct address. If you're still having trouble after that, you can submit a help request through the app and our customer service team will assist you.
Rest Classic Devices:
If you have a Rest Classic that no longer appears as one of your devices, it likely hasn't been used for quite some time. The Rest Classic has an internal battery to help keep time for your scheduled programs, but if it is unplugged for too long, the battery will drain. Just plug in your Rest, tap "Add a Hatch Product", and re-add using the on-screen prompts to get it back.
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