Having trouble connecting to your Restore? Please check the following:
- Make sure that WiFi is available at 2.4GHz on your network (Restore does not support 5GHz-only connections).
- Make sure your phone or tablet’s Bluetooth is enabled.
- Position yourself within Bluetooth range (approx. 30 feet from Restore) and be aware that thick walls and doors can impede Bluetooth connection.
- Press the button with the two arrows (the Bluetooth connection button) on the bottom of your Restore for two seconds -- the clock display will briefly say "ON". This allows the Restore to be accessible over Bluetooth.
- If you are an Android user, make sure you have Location Services turned on.
- Check that no other smart device is already connected to Restore. Restore will only pair with one device at a time during set-up. (Once you've registered and are connected over Wi-Fi, multiple devices can connect to Restore at the same time.)
If you’re still running into problems registering your Restore or updating your Restore's Wi-Fi, please try the following reset:
- Unplug your Restore.
- Press the button with the two arrows (the Bluetooth connection button) on the bottom of your Restore for two seconds.
- Plug your Restore in again.
- Go back into the app and try to register or update your WiFi again.
Keep in mind, Restore does not support WiFi network names or passwords that contain special characters. If your network name or password includes special characters, you will need to connect to a different network or change your WiFi name or password to remove the unsupported characters.
Why does my new Hatch product say I need to request access?
Is your brand new Hatch product saying your need to request access in order to begin using it? We'd be happy to take a look into this together!
- All retailers are strictly instructed to not resell returned products of ours as we cannot guarantee them after they have been used by other customers - If this is a recent new purchase from an authorized retailer, you may consider returning or exchanging with them for the fastest resolution.
- If you purchased from Hatch.co directly, please reach out as soon as possible so that we may get this quickly resolved.
- Should this be a second-hand device, please let us know and we'll see our options to have the registration transferred. (As a reminder, the Hatch warranty only applies to the original owner)
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