Welcome to the Hatch Beta Community!
Thank you for taking the time to help us improve the products you love. Your feedback helps us better serve your rest needs! As beta testers, you will have the opportunity to use new software updates and features before they launch to the public. Although we hope you don’t encounter many problems, some bugs are anticipated and we hope you will help us discover them so we can build a better experience for everyone together.
How do I get started?
You will receive an email from us titled “Welcome to the Hatch Beta Community” with instructions to download the beta version of the Hatch Sleep app. Once you’ve downloaded the beta version of the app you are ready to start testing! Nice!
How can I provide feedback?
At the cornerstone of this beta-testing community is the opportunity for you, as our community members, to share your feedback, so we can build a better product together (and help you get better rest). Ready to get started? Follow these simple steps below.
If you are using an iOS device:
Simply “screenshot” the page that is giving you trouble. You will automatically be prompted to provide a short summary and details of the issue you are experiencing. Once you are done, just press send!
If you are using an Android device:
On the home screen, hold down the (?) icon in the top right. This will close the app and turn on the Bugsee program which will allow you to record a bug when it happens. From your notification bar on your phone, you should now be able to see an option that says “Bugsee: Report Issue”. Tap this after you run into a problem on your app. Write in a title and description of what the issue was, fill in your email address, and hit submit.
We ask that you provide your email in the Bugsee report so that we can contact you with any follow-up questions. Thanks for your understanding!
How do I update to the latest version of the beta app?
If you are using an iOS device:
You will get a notification when a new app version is ready. Open TestFlight and select “Update”. You can also select the Automatic Updates option so future versions will be installed automatically.
If you are using an Android device:
You will be notified each time an update is available. Open the Play Store and update the app. If you would like to automatically install updates, search for the Hatch Sleep app on the Play Store and click the three dots in the upper right. Check the box next to “Enable auto update” so future versions will be installed automatically.