Is your sound cutting out? Are you hearing fluctuations in the sound? Is the volume not adjusting as you change it? Is there static in the sound that shouldn't be there? Let's help you get this resolved!
First, start with a reset and make sure your Restore 2 is connected:
- Unplug Restore 2.
- Press and hold the connect button with the two arrows on the bottom of your Restore 2.
- Plug Restore 2 back in while still holding the connect button.
- Release the connect button after 10 seconds.
- Wait for about 2 minutes and then try to connect again via the Hatch Sleep App.
If these steps don't work, you can try a few other steps:
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- If you happen to have another Restore 2, please try swapping cords to see if the Hatch will play the sound correctly. If a different power cord works, you can order a new cord on our website: Restore 2 Power Cord
- Move your Hatch away from any other electronics you have near it and test the sound while away from other electronics
- Try another outlet in another room of your home.
Still need help? Click on the chat bubble on this page to send us a message!
When reaching out, it will be helpful to know what issue you are seeing with your sound, if you are seeing it on all sounds or just specific ones, and when the issue started.