Having trouble connecting to your Rest+ for the first time? Please check the following:
- Make sure your phone or tablet’s Bluetooth is enabled.
- Position yourself within Bluetooth range (approx. 30 feet from Rest) and be aware that thick walls and doors can impede Bluetooth connection.
- Make sure you've pressed the two inner-most buttons on the Rest+ (volume up and brightness up) -- the clock display will briefly say "ON". This allows the Rest+ to be accessible over Bluetooth.
- If you are an Android user, make sure you have Location Services turned on.
- Check that no other smart device is already connected to Rest+. Rest+ will only pair with one device at a time during set-up. (Once you've registered and are connected over Wi-Fi, multiple devices can connect to Rest+ at the same time.)
-
Check the settings on your Wi-Fi router or access point- for more information on what to look for in your WiFi settings, you can view our "What does my Hatch require for a WiFi connection?" article.
Still need help? Click on the chat bubble on this page to send us a message!