Your sleep patterns, sleep insights, and sleep data are "tied" to your Hatch Sleep Clock and your app account.
If you are concerned about your data and what happens when you switch to a new Hatch Sleep Clock or need to remove the device from your account for any reason- we can help!
- If you de-register your Hatch Sleep Clock (remove it from your account) and register the same device to the same account- your data will be restored upon registration and it will be visible in the app!
- If you de-register your Hatch Sleep Clock (remove it from your account) and register the same device to a different account, the data will no longer display on your Hatch Sleep account.
- If you de-register your Hatch Sleep Clock (remove it from your account) and register it to a new account- your data will not be displayed on your Hatch Sleep account.
If you have encountered a situation where your sleep data is no longer displaying in the app, reach out to our customer support team and we will do all we can to retrieve your data for you! Please keep in mind that we may not be able to restore it in the app but can typically provide your data to you in a file.
If you delete your Hatch Sleep account, all data will be permanently removed and is unable to be retrieved.
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