How to delete my account:
If you have an IOS phone you can follow the steps below:
- Open the Hatch Sleep App
- Tap the gear icon in the upper right-hand corner of the screen
- Scroll to "Account Info"
- Tap "Delete Account" located near the bottom of the screen
- After reviewing the information provided in the pop-up tap "Delete Account" once more
If you have an Android phone you can easily delete your account by logging in at www.hatch.co/my-hatch
What does it mean to have your account deleted?
We will permanently delete your email from our databases and any third-party tool we use.
We will de-register all of the devices that you added to your account (Rest, Rest Mini, Rest+, Rest 2nd Gen, Rest+ 2nd Gen, Restore and Restore 2).
- If you are the primary user for a device, all users you have shared this device with will lose access to the device
- If you have a device shared with you by another user, you will lose access to it
- If you use the Hatch Baby app, that account and the associated information will also be deleted
- Permanently deleting your account means that we will not be able to help you troubleshoot any of the issues that happened before you requested your information to be deleted
- Deleting your account may also change your app experience if you attempt to re-register your device afterward. It may affect your current content selection as well as your routines. Once you lose access to your old app experience there is no way to get it back.
Need to request all personal information be deleted? Click here for help with that!
Hatch Baby App users:
If you use the Hatch Baby app with the same email address as your Hatch Sleep account, deleting your Hatch Sleep account will also delete the Hatch Baby account and all data on that account.
Subscription:
If you have an active subscription with Hatch through the app store, please make sure to go into the app store and cancel it on your own. You can view this article for more information on how to cancel your subscription to Hatch+ through the app store.
Still need help? Click on the chat bubble on this page to send us a message!