Bluetooth connection troubleshooting tips

Rest 

Having trouble connecting to your Rest? Please check the following:

1. Make sure Rest is plugged in. Please use the included power supply only and plug it into a wall outlet. Make sure the plug is fully inserted into Rest.
   
   ***If your Rest is not turning on, please follow the instructions here before continuing to troubleshoot.
2. Make sure your phone or tablet’s Bluetooth is enabled.
3. If you are an Android user, make sure you have Location Services turned on.
4. Position yourself within Bluetooth range (approx. 30 feet from Rest) and be aware that thick walls and doors can impede Bluetooth connection.
5. Check that no other smart device is already connected to Rest. Rest will only pair with one device at a time.
    

If none of the above work, please try:

1. Turning your phone/tablet's Bluetooth off then back on again.
   
   
2. Kill your app by double-tapping the home button on your phone and swiping up. 
   

Rest+

Having trouble connecting to your Rest+? Please check the following:

1. Make sure your phone or tablet’s Bluetooth is enabled.
2. Position yourself within Bluetooth range (approx. 30 feet from Rest) and be aware that thick walls and doors can impede Bluetooth connection.
3. Make sure you've pressed the two inner-most buttons on the Rest+ (volume up and brightness up) -- the clock display will briefly say "ON". This allows the Rest+ to be accessible over Bluetooth.
4. If you are an Android user, make sure you have Location Services turned on.  
5. Check that no other smart device is already connected to Rest+. Rest+ will only pair with one device at a time during set-up. (Once you've registered and are connected over Wi-Fi, multiple devices can connect to Rest+ at the same time.)

Please note that the Rest+ only utilizes Bluetooth to connect during the registration process, once registered it utilizes WiFi to connect.

Restore

Having trouble connecting to your Restore? Please check the following:

1. Make sure your phone or tablet’s Bluetooth is enabled.
2. Position yourself within Bluetooth range (approx. 30 feet from Restore) and be aware that thick walls and doors can impede Bluetooth connection.
3. Press the button with the two arrows (the Bluetooth connection button) on the bottom of your Restore for two seconds -- the clock display will briefly say "ON". This allows the Restore to be accessible over Bluetooth.
4. If you are an Android user, make sure you have Location Services turned on.   
5. Check that no other smart device is already connected to Restore. Restore will only pair with one device at a time during set-up. (Once you've registered and are connected over Wi-Fi, multiple devices can connect to Restore at the same time.)

Please note that the Restore only utilizes Bluetooth to connect during the registration process, once registered it utilizes WiFi to connect.

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