Rest
Rest connects to your phone or tablet over Bluetooth every time you use the Hatch Sleep app. Unlike our newer devices, Rest does not use Wi-Fi, so Bluetooth needs to stay available whenever you want to control it from the app.
Having trouble connecting to your Rest? Please check the following:
-
Make sure Rest is plugged in. Please use the included power supply only and plug it into a wall outlet. Make sure the plug is fully inserted into Rest.
If your Rest is not turning on: please follow the instructions here before continuing to troubleshoot.
-
Make sure your phone or tablet's Bluetooth is enabled.
- iPhone and iPad users: make sure the Hatch Sleep app has permission to use Bluetooth. Go to Settings > Privacy & Security > Bluetooth and confirm Hatch Sleep is turned on. Apple requires this separately from the Bluetooth toggle itself, and your Rest will not appear in the app without it.
- Android users: make sure you have Location Services turned on. Android requires location access before any app can search for Bluetooth devices. Why location services must be enabled for Android users
- Position yourself within Bluetooth range (within approx. 30 feet from Rest) and be aware that thick walls and doors can impede Bluetooth connection. For setup, standing in the same room within about 10 feet works best.
- Check that no other smart device is already connected to Rest. Rest will only pair with one device at a time. If a partner's phone or an older phone of yours is connected, close the Hatch Sleep app on that device and move it further from your Rest.
If none of the above works, please try:
- Turning your phone or tablet's Bluetooth off, waiting five seconds, then turning it back on again.
-
Force closing the Hatch Sleep app, then reopening it.
- iPhone or iPad with Face ID: swipe up from the bottom of the screen, hold, then swipe the Hatch Sleep card up.
- iPhone or iPad with a Home button: double-click the Home button, then swipe the Hatch Sleep card up.
- Android: open your recent apps, then swipe the Hatch Sleep card away.
- Restarting your phone or tablet.
- Unplugging Rest for 30 seconds, then plugging it back in.
Still not connecting? Take a look at How to connect to Rest to confirm you're following the right steps for your device.
Bluetooth issues with another device?
The steps above are specific to Rest. If you have a Rest+, Rest Mini, Restore, Restore 2, Restore 3, Rest 2nd gen, Rest+ 2nd gen, Hatch Baby, or Hatch Sleep Clock, those devices use Bluetooth only during registration, before they move onto your Wi-Fi network.
Not sure which device you have? Which Hatch device do I have?
For all other Hatch devices, please see Device not appearing when connecting
Still need help? Click on the chat bubble on this page to send us a message!