A good night's sleep is important, but so is being able to wake up well-rested and on time! In the event your alarm does not go off as planned, you can use the below steps for troubleshooting.
1. Check your settings:
- You will want to make sure that you have not disabled the alarm on your Hatch Sleep Clock- just tap on the "Plan" option from the bottom menu and tap on the "Rise time" box to view all your alarms.
- Make sure to check the details of your alarm to ensure it was turned on for the correct day and time with the correct sound and sunrise selection.
2. Delete the alarm:
Delete the current alarm you have set up and add it one more time.
For help with how to delete the alarm, you can view our Hatch Sleep Clock, Rise Time/Alarm Guide- you will be able to find the steps for out to delete an alarm and more!
3. Reset your Hatch Sleep Clock:
Perform a Recovery Reset on your Hatch Sleep Clock with the following steps:
- Unplug Hatch Sleep Clock.
- Press and hold the connect button with the two arrows on the bottom of your Clock.
- Plug your Clock back in while still holding the connect button.
- Release the connect button after 10 seconds (the digital clock should show "blocks").
- Wait for about 2-5 minutes (the digital clock should show a dot moving in a circle).
- Verify the green LED is illuminated next to the connect button on the bottom of the Hatch Sleep Clock. If it isn't, hold the connect button down until the green LED is illuminated.
- Reconnect to your Hatch Sleep Clock again.
Once your Hatch has been reset, set a test alarm up on the device to verify that the alarms will go off as expected. Make sure to test the alarm before you need the alarm to wake you; in order to ensure you don't miss your wake up time.
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