Having trouble getting your Hatch Go to turn on? Please try resetting it by completing the following steps:
1. Plug in your Hatch Go- you should see a yellow light turn on once you have plugged in your Hatch Go. Charge your Hatch Go until you see the green light. If you don't see the yellow light, try changing the outlet that your Hatch Go is plugged into.
2. After the device is fully charged, reset device by pressing + and - at the same time.
3. If still not turning on, please try resetting Hatch Go while it is still plugged in.
If you are not seeing any light when attempting to charge, or your Hatch Go is still not turning on, head to the top menu to send us a message!
When you reach out, please let us know the following in your message:
- Did anything happened to your Hatch Go before the device stopped working?
- When you plug your Hatch Go in to charge, does the battery light turn on? (The light is located on the top of your Hatch Go.)
- If you saw that light, please let us know what color the light was.
Still need help? Click on the chat bubble on this page to send us a message!