Are you experiencing issues with your device such as your device not turning on, sound not working/ sounding distorted, or other features not working?
Please try the following recovery reset:
- If content is currently playing, hold your palm down on the Rest 2nd gen for 3 seconds until the content stops
- Unplug your Rest 2nd gen for at least 5 minutes
- Restart your phone
- Press and HOLD the button with the two arrows (the Bluetooth connection button)
- Securely plug the Rest 2nd gen back into a different outlet and continue to hold the button with the two arrows on the bottom of your Rest 2nd gen for 10 seconds
- Please wait about 5 minutes and attempt to connect to the device after that time.
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