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  1. Hatch Support
  2. Rest 2nd gen
  3. Troubleshooting your Rest 2nd gen

Troubleshooting your Rest 2nd gen

  • Caring for your Hatch's Cosmetic Appearance
  • Rest 2nd gen displaying the wrong color?
  • My power cord feels loose when plugged in
  • My routine won't transition to the next step
  • Unable to adjust the volume on my Rest 2nd Gen
  • My Rest 2nd Gen starts cycling through all of my favorites when I tap the touch ring
  • My Rest 2nd Gen is showing the wrong time
  • Rest 2nd Gen turning off at the same time every night
  • Sound or light turning up or down suddenly
  • Touch Ring not responding?
  • Device suddenly shutting off?
  • Trouble saving your routine?
  • Sound issues on your Rest 2nd gen?
  • Not turning on?
  • No sound on your Rest 2nd gen?
  • Schedule troubleshooting steps
  • Firmware Updates
  • How to perform a recovery reset
  • How to Power Cycle
  • Lost Connection
  • Is my Hatch secure?
Hatch Support