Having trouble getting the first step of your routine to transition to the next? We can help out with this!
There are a couple of reasons this could happen. You may have a routine step to be set to "play continuously" or may have separated these steps into their own separate routines.
First, check the duration of any given step. If you see the infinity symbol, you'll want to edit this step and toggle "play continuously" off and select a desired duration.
You'll also want to check to see if your steps are part of a single routine, or separated into two. The example below shows two separate routines.
To make these run continuously as a single routine, go in and edit the first step and select "Add a Step." Once you have your desired sound, light, and duration selected, hit save routine. The result should look like it does below - notice how steps 1 and 2 are now connected.
Still having trouble? You may just need to give it a quick reset and ensure your Hatch Sleep app is up to date. To reset your Rest 2nd Gen, please do the following:
- If content is currently playing, turn your Rest 2nd Gen off with a long tap on the touch ring
- Unplug your Rest 2nd gen for at least 5 minutes
- Restart your phone
- Press and HOLD the button with the two arrows (the Bluetooth connection button)
- Securely plug the Rest 2nd gen back into a different outlet and continue to hold the button with the two arrows on the bottom of your Rest 2nd gen for 10 seconds
- Please wait about 5 minutes and attempt to connect to the device after that time. Make sure to accept any firmware updates if prompted.
To ensure your Hatch Sleep app is updated properly, you'll want to uninstall the Hatch Sleep app, restart your phone, and then reinstall the Hatch Sleep app from the App Store or Google Play Store.
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