Having trouble adjusting the volume while listening to your Rest 2nd Gen?
If any single step of any routine is currently playing, you'll want to make sure you adjust the volume through the mini-player at the bottom of your Rest 2nd Gen's homepage, rather than in the settings of that particular step.
If the Rest 2nd Gen is not responding to your adjustments, you may just need to give it a quick reset and ensure your Hatch Sleep app is up to date. To reset your Rest 2nd Gen, please do the following:
- If content is currently playing, turn your Rest 2nd Gen off with a long tap on the touch ring
- Unplug your Rest 2nd gen for at least 5 minutes
- Restart your phone
- Press and HOLD the button with the two arrows (the Bluetooth connection button)
- Securely plug the Rest 2nd gen back into a different outlet and continue to hold the button with the two arrows on the bottom of your Rest 2nd gen for 10 seconds
- Please wait about 5 minutes and attempt to connect to the device after that time. Make sure to accept any firmware updates if prompted.
To ensure your Hatch Sleep app is updated properly, you'll want to uninstall the Hatch Sleep app, restart your phone, and then reinstall the Hatch Sleep app from the App Store or Google Play Store.
Still need help? Click on the chat bubble on this page to send us a message!