Are you having trouble with your Rest 2nd gen sound? We can help!
First, start with a reset and make sure your Rest 2nd gen is connected:
- If content is currently set to be playing, hold your palm down on the Rest 2nd gen for 3 seconds until the content stops
- Unplug your Rest 2nd gen for at least 5 minutes
- Restart your phone
- Press and HOLD the button with the two arrows (the Bluetooth connection button)
- Securely plug the Rest 2nd gen back into a different outlet and continue to hold the button with the two arrows on the bottom of your Rest 2nd gen for 10 seconds
- Please wait about 5 minutes and attempt to connect to the device after that time.
If you are still not hearing any sound on your device, you will want to double check your settings to make sure your volume is turned up and that you have a sound selected. If your Routine step appears similar to the below screenshots, the sound selection or the volume setting may be the issue.
Still have questions? Please head to the top menu and send us a message!