Is your sound cutting out? Are you hearing fluctuations in the sound? Is there static in the sound that shouldn't be there? Are you not getting any sound at all? Let's help you get this resolved!
First, start with a reset and make sure your Rest 2nd gen is connected:
- If content is currently set to be playing, hold your palm down on the Rest 2nd gen for 3 seconds until the content stops
- Unplug your Rest 2nd gen for at least 5 minutes
- Restart your phone
- Press and HOLD the button with the two arrows (the Bluetooth connection button)
- Securely plug the Rest 2nd gen back into a different outlet and continue to hold the button with the two arrows on the bottom of your Rest 2nd gen for 10 seconds
- Please wait about 5 minutes and attempt to connect to the device after that time.
If these steps don't work you can try a few other steps:
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- If you happen to have another Rest 2nd gen, please try swapping cords to see if the Rest 2nd gen will play the sound correctly. If a different power cord works, you can order a new cord on our website: https://www.hatch.co/accessories/powercords/rest-rest-plus
- Move your Hatch away from any other electronics you have near it and test the sound while away from other electronics
- Try another outlet in another room of your home.
Still need help? Click on the chat bubble on this page to send us a message!
When reaching out, it will be helpful to know what issue you are seeing with your sound, if you are seeing it on all sounds or just specific ones, and when the issue started.