Are you having some trouble with your sound volume or light brightness turning up or down suddenly? We can help get you back up and running!
First, please try resetting your Rest 2nd gen with the following steps:
- If content is currently playing, hold your palm down on the Rest 2nd gen for 3 seconds until the content stops
- Unplug your Rest 2nd gen for at least 5 minutes
- Restart your phone
- Press the button with the two arrows (the Bluetooth connection button) on the bottom of your Rest 2nd gen for ten seconds.
- Securely plug the Rest 2nd gen back into a different outlet
- Open your app and connect to your Rest 2nd gen right away
If you are still seeing some issue with the sound, try to press on the volume or brightness buttons a little to see if one of them might be stuck.
Are you still having trouble? For more questions or concerns, don't hesitate to reach out to us using the "Submit a request" button in the upper corner of this page.