Are you able to hear sound on your Hatch, but the light isn't turning on as you expect? Here's a few troubleshooting tips to help!
First, you will want to check your settings. Make sure you have a light selected for the routine step you are using. Make sure you try to adjust the "brightness" of the light up if you aren't seeing the light you have selected. Some light colors will need to be turned up a little higher to be noticed.
Next, if you are still having trouble- give your Hatch a reset with the following steps:
- Unplug Hatch Sleep Clock
- Press and hold the connect button with the two arrows on the bottom of your device
- Plug your Sleep Clock back in while still holding the connect button
- Release the connect button after 10 seconds
- Wait for about 2 minutes
- Open the App and connect to your Hatch Sleep Clock
- If prompted to update the firmware, tap to update
- Wait another 2-5 minutes (the digital clock on Sleep Clock should show the check mark and current time once done)
- Connect to your Sleep Clock again
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