Are you able to hear sound on your Hatch, but the light isn't turning on as you expect? Here's a few troubleshooting tips to help!
First, you will want to check your settings. Make sure you have a light selected for the routine step you are using.
Second, make sure you try to adjust the "brightness" of the light up if you aren't seeing the light you have selected. Due to the nature of some light colors, they will need to have the brightness turned up brighter than others.
Next, if you are still having trouble- give your Hatch a reset with the following steps:
- Unplug Hatch Sleep Clock.
- Press and hold the connect button with the two arrows on the bottom of your Clock.
- Plug your Clock back in while still holding the connect button.
- Release the connect button after 10 seconds (the digital clock should show "blocks").
- Wait for about 2-5 minutes (the digital clock should show a dot moving in a circle).
- Verify the green LED is illuminated next to the connect button on the bottom of the Hatch Sleep Clock. If it isn't, hold the connect button down until the green LED is illuminated.
- Reconnect to your Hatch Sleep Clock again.
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