If the light on your Hatch Sleep Clock isn’t turning on as you’d expect, here’s a few troubleshooting tips.
First, double check your settings. Make sure you have a light selected for the appropriate routine step. Make sure you try to adjust the “brightness” of the light up if you aren't seeing the light you have selected. Some light colors will need to be turned up a little higher to be noticed.
Next, if you are still having trouble- give your Hatch a reset with the following steps:
Step 1: Unplug your device
Step 2: Press and hold the connect button (the one with the two arrows on the bottom of the device)
Step 3: While still holding down the connect button, plug your device back in
Step 4: Release the connect button after another ten seconds
Step 5: Wait two minutes
Step 6: Open the Hatch Sleep app and connect to your Hatch Sleep Clock
Step 7: Update the firmware if prompted
Step 8: Wait another 2-5 minutes. When it’s finished resetting, your Hatch Sleep Clock’s digital clock display will show a check mark and the current time.
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