How Content Rotation Works
Our content channels are designed to provide a variety of content for you to enjoy and fall asleep to. When you add a channel to your routine, the tracks will play chronologically. That way, you’ll listen to a new episode each night. If it seems like your content isn’t moving on to the next track, see the below for some reasons why.
- Outdated firmware: Episodes or tracks might be replaying because your Hatch Sleep Clock is out of date. Here’s how to make sure it’s updated to the latest version.
Step 1: Unplug your Hatch Sleep Clock for 15 seconds, then plug it back in
Step 2: Connect to your Hatch Sleep Clock on the Hatch Sleep app
Step 3: If prompted, accept any firmware updates
- Rotation trigger: An episode or track will only move on to the next on the list when your device has been off or has had some downtime in between.
- 5-minute play rule: An episode or track must play for at least five minutes to be considered played-through. If you stop the episode or track before 5 minutes, the channel will not advance. The same track or episode will play the next time you do your routine.
- Routine edits: If you edit your routine, the rotation will be reset. The system loses its memory of where you were in the channel's rotation, and it will start over from the beginning of the list. This is a common reason for the same episode to play repeatedly.
- Removing and re-adding channels: If you remove a channel from your routine and later add it back, the rotation will pick up right where it left off. It will not reset to the beginning unless you edit the routine itself.
If you are still experiencing issues, please click on the chat bubble on this page to send us a message!