We love our products and want you to love them, too! If, for any reason, you don’t, feel free to head to the returns portal on our website within 30 days of your ship date to initiate a return or exchange.
There are no restocking fees and the shipping is on us!
Please note:
- Products must be purchased directly from Hatch.
- If possible, please return all items in their original packaging.
- Just as a reminder, if you started a free trial - you will need to cancel your subscription to Hatch+ via the app store, or else you will be charged next year when it's time to renew. Should you run into any difficulties, please let us know and we’d be happy to see how we can help!
Please note: the only products eligible for exchange are Restore 3, Hatch Baby (excluding Beechwood) and Hatch Go. Currently, we will only allow exchanges for a different color on an identical product with the same value.
To initiate a return or exchange, click the link below.
Hatch Returns and Exchange Portal
From there, you just need to enter your order number and select which item(s) you want to return or exchange. Your order number can be found on the packing slip and/or shipping label and begins with #SHOP.
- When returning, you will receive a prepaid return label to return the device. Once the device has been received, verified, and processed, your refund will be automatically processed and returned to the card/account used initially for the purchase!
- When exchanging your Restore 3, Hatch Baby, or Hatch Go for a different color, you will receive a prepaid return label to return your device. The new item will be shipped once the device has been received and processed.
- Once the exchange has been initiated and en route to us, we cannot make any changes.
- If you need to ship the new product to a different address than what was on the original order, you can do so by starting a "gift return".
Gift returns will be refunded via Store Credit - when your item is received, you'll be emailed with a Store Credit code to use for any purchases made on Hatch.co. To start a gift return, click here.
You'll enter the order number (found on the packing slip) and the shipping zip code and then follow the on-screen prompts to initiate your return.
Products purchased from a third-party reseller must be returned to that retailer according to the store’s policy. Please get in touch with that seller for assistance with your return.
Visit our Warranty Information page for information about replacing a broken/defective product.
Still need help? Click on the chat bubble on this page to send us a message!