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Not sure which device you have? Go to Which Hatch device do I have?

  1. Hatch Support
  2. Orders, Shipping and Returns

Orders, Shipping and Returns

Returns

  • Return and Exchange Policy
  • How do I start a return?
  • Can I exchange my Hatch device for a different one?
  • Gift returns - how do they work?
  • How long will it take to get my refund?

Orders and Shipping

  • Shipment Questions
  • Your Order Status
  • Can I change my order?
  • Bulk Orders
  • Wrong billing address?
  • Did your order arrive damaged?
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Hatch Support