Are you experiencing issues with your device such as your device not turning on, sound not working/ sounding distorted, or other features not working?
Please try the following recovery reset:
- Make sure your Rest+ is plugged in
- Insert a paperclip or pin into the hole marked "R" to the left of the power cord (the clock will turn off briefly)
- Unplug your Rest+
- Press the two outermost buttons on the base of your Rest+ for 10 seconds to power your lamp completely OFF
- Securely plug your Rest+ back in
- Wait one minute - in order for the reset to complete
- Open your app and connect your Rest+
- If you see a firmware update notification when attempting your next connection via the app, please accept the update and let it install to ensure your device is on the latest firmware. Being on the newest firmware ensures your device has the latest bug fixes and sometimes might resolve issues that you're experiencing.
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