Having trouble with your Restore 3? A power cycle is a great first step!
- Force close the Hatch Sleep app
- Unplug your Restore 3
- Unplug your WiFi router and leave it unplugged for about 5 minutes
- Plug the router back in, and allow it some time to get reconnected (a good time frame is about 5 minutes)
- Place your Restore 3 as close to your router as possible (just for troubleshooting purposes) and plug it in - make sure to give the device a few moments to power on
- Go back into the app and try to register or update your Wi-Fi again
- Once you have attempted to connect, force close the Hatch Sleep app one more time and reopen it - this will ensure your most recent diagnostics get sent over to us for further review if needed
Still have questions? Please head to the top menu and send us a message!