Is the wrong time appearing on your Hatch's clock display? Give these troubleshooting steps a try!
First, navigate to your device's settings to sync the time on your app with your phone's time zone following the steps below:
- From your device's remote screen, select Settings (gear icon) on the top right
- Select the device under "Hatch Products"
- You will see "Update Time Zone" under the Time Zone section if the device time doesn't match your phone's timezone. Tap this to sync.
If you don't see the "Update Time Zone" button, please follow the steps below:
- Change your phone's timezone to a different timezone
- Connect to your device and select "Update Time Zone" using the steps above
- Change your phone's timezone back to your correct timezone
- Connect to your device and select "Update Time Zone" using the steps above
Next, you will want to give your Hatch a reset with these steps:
- Unplug Restore 3.
- Press and hold the connect button with the two arrows on the bottom of your Restore 3.
- Plug Restore 3 back in while still holding the connect button.
- Release the connect button after 10 seconds.
- Wait for about 2 minutes.
- Open the App and connect to your Restore 3.
- If prompted to update the firmware, tap to update.
- Wait another 2-5 minutes (the digital clock on Restore 3 should show the check mark and current time once done).
- Connect to your Restore 3 again.
If you are still seeing an issue with your clock's time; and you have an iPhone, give these steps a try:
- Check the "Date & Time settings" on your iPhone, to make sure you have "set automatically' toggled on in case that's causing the mismatch in timezone.
- You can locate to that page in your phone's settings going to Settings > General > Date & Time and click "set automatically".
Things still not looking right? Let's run a quick test! Please unplug your Hatch and plug it back in. When you plug it back in, please observe the clock display. You should see 88:88 display as the device reconnects. If you don't see all the digits display, let us know that your clock display isn't working so we can help!
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