In order to connect to your Rest+ via the Hatch Sleep app at an apartment complex or college campus with a Captive Portal Network*, you’ll need to enter the MAC address of your Rest+ in order to get connected.
*Captive portal networks require each device using the WiFi to sign into the network
Please note:
Some apartment complexes and universities use a type of Captive Portal Network or single device verification system which may prevent your Rest+ from connecting even after adding the MAC Address.
If you're unable to connect your Rest+ to the Wi-Fi Network after adding the MAC Address, please contact our support team by submitting a request above!