Your Rest+ 2nd gen will occasionally upgrade as Hatch releases improvements, features, and new versions of firmware. These updates will make your experience using Rest+ 2nd gen even better.
Please Note: Updating your Rest+ 2nd gen's firmware will cause your device to restart, so we recommend only doing so if your Rest+ 2nd gen is not in active use -- we'd hate to accidentally wake a sleeping little one!
If your Hatch Sleep app is prompting you to update your device, that means that your Rest+ 2nd gen was not able to complete the upgrade itself. We're here to walk you through how to upgrade your firmware.
First, try the following:
- Ensure the Hatch Sleep app is not running in the background (open recent apps and swipe to force close it).
- Restart your phone. A restart fixes simple errors and helps your phone start fresh.
- Toggle your Wi-Fi off and on.
- Open your Hatch Sleep app.
- Follow the prompts to upgrade the firmware.
Once your Firmware upgrade has started, do not close the app. Stay close to your Rest+ 2nd gen until the firmware update is complete. Be patient, as it can take several minutes to complete.
If the above doesn't work, please try this reset to give your Rest+ 2nd gen a jump start:
- Please move your Rest+ 2nd gen right next to your router and try this hard reset on your Rest+ 2nd gen:
- Ensure Rest+ 2nd gen is plugged in directly to the socket on the device or has been charged for at least 5 hours. Do not use the charging base as part of the Recovery Mode process.
- Press and hold *BOTH* the power and connect buttons for 10 seconds - the connect button is the small circular button with two arrows on it, located next to the power cord port.
- Release the power button but keep pressing the connect button for an additional 10 seconds
- Release the connect button and connect to your Rest+ 2nd gen- making sure to accept the firmware update when/if prompted.
If your firmware upgrade still won’t complete, head to the top menu to send us a message!