Having trouble adjusting the volume while listening to your Rest+ 2nd Gen?
If any single step of any routine is currently playing, you'll want to make sure you adjust the volume through the mini-player at the bottom of your Rest+ 2nd Gen's homepage, rather than in the settings of that particular step.
If the Rest+ 2nd Gen is not responding to your adjustments, you may just need to give it a quick reset and ensure your Hatch Sleep app is up to date. To reset your Rest+ 2nd Gen, please do the following:
- Ensure Rest+ 2nd gen is plugged in directly to the socket on the device or has been charged for at least 5 hours. Do not use the charging base as part of the Recovery Mode process.
- Press and hold *BOTH* the power and connect buttons for 10 seconds - the connect button is the small circular button with two arrows on it, located next to the power cord port.
- Release the power button but keep pressing the connect button for an additional 10 seconds
- Release the connect button and connect to your Rest+ 2nd gen - making sure to accept any updates if prompted.
To ensure your Hatch Sleep app is updated properly, you'll want to uninstall the Hatch Sleep app, restart your phone, and then reinstall the Hatch Sleep app from the App Store or Google Play Store.