Is the wrong time appearing on your Hatch's clock display? Give these troubleshooting steps a try!
First, navigate to your device's settings to sync the time on your app with your phone's time zone following the steps below:
- From your device's remote screen, select Settings (gear icon) on the top right
- Select the device under "Hatch Products"
- You will see "Update Time Zone" under the Time Zone section if the device time doesn't match your phone's timezone. Tap this to sync.
If you don't see the "Update Time Zone" button, please follow the steps below:
- Change your phone's timezone to a different timezone
- Connect to your device and select "Update Time Zone" using the steps above
- Change your phone's timezone back to your correct timezone
- Connect to your device and select "Update Time Zone" using the steps above
Next, you will want to give your Hatch a reset with these steps:
- Ensure Rest+ 2nd gen is plugged in directly to the socket on the device or has been charged for at least 5 hours. Do not use the charging base as part of the Recovery Mode process.
- Press and hold *BOTH* the power and connect buttons for 10 seconds - the connect button is the small circular button with two arrows on it, located next to the power cord port.
- Release the power button but keep pressing the connect button for an additional 10 seconds
- Release the connect button and connect to your Rest+ 2nd gen- making sure to accept the firmware update when/if prompted.
If you are still seeing an issue with your clock's time; and you have an iPhone, give these steps a try:
- Check the "Date & Time settings" on your iPhone, to make sure you have "set automatically' toggled on in case that's causing the mismatch in timezone.
- You can locate to that page in your phone's settings going to Settings > General > Date & Time and click "set automatically".
Things still not looking right? Let's run a quick test! Please unplug your Hatch and plug it back in. When you plug it back in, please observe the clock display. You should see 88:88 display as the device reconnects. If you don't see all the digits display, let us know that your clock display isn't working so we can help!
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