Having trouble getting the first step of your routine to transition to the next? We can help out with this!
There are a couple of reasons this could happen. You may have a routine step to be set to "play continuously" or may have separated these steps into their own separate routines.
First, check the duration of any given step. If you see the infinity symbol, you'll want to edit this step and toggle "play continuously" off and select a desired duration.
You'll also want to check to see if your steps are part of a single routine, or separated into two. The example below shows two separate routines.
To make these run continuously as a single routine, go in and edit the first step and select "Add a Step." Once you have your desired sound, light, and duration selected, hit save routine. The result should look like it does below - notice how steps 1 and 2 are now connected.
Still having trouble? You may just need to give it a quick reset and ensure your Hatch Sleep app is up to date. To reset your Rest 2nd Gen, please do the following:
- Ensure Rest+ 2nd gen is plugged in directly to the socket on the device or has been charged for at least 5 hours. Do not use the charging base as part of the Recovery Mode process.
- Press and hold *BOTH* the power and connect buttons for 10 seconds - the connect button is the small circular button with two arrows on it, located next to the power cord port.
- Release the power button but keep pressing the connect button for an additional 10 seconds
- Release the connect button and connect to your Rest+ 2nd gen- making sure to accept the firmware update when/if prompted.
To ensure your Hatch Sleep app is updated properly, you'll want to uninstall the Hatch Sleep app, restart your phone, and then reinstall the Hatch Sleep app from the App Store or Google Play Store.
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