Are you experiencing issues with your device such as your device not turning on, sound not working/ sounding distorted, or other features not working?
Please try this recovery reset on your Rest+ 2nd gen:
- Ensure Rest+ 2nd gen is plugged in directly to the socket on the device or has been charged for at least 5 hours. Do not use the charging base as part of the Recovery Mode process.
- Press and hold *BOTH* the power and connect buttons for 10 seconds - the connect button is the small circular button with two arrows on it, located next to the power cord port.
- Release the power button but keep pressing the connect button for an additional 10 seconds
- Release the connect button and connect to your Rest+ 2nd gen- making sure to accept the firmware update when/if prompted.
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