Are you having trouble with your Rest 2nd gen sound? We can help!
First, start with a reset and make sure your Rest+ 2nd gen is connected:
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Ensure Rest+ 2nd gen is plugged in directly to the socket on the device or has been charged for at least 5 hours. Do not use the charging base as part of the Recovery Mode process.
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Press and hold *BOTH* the power and connect buttons for 10 seconds - the connect button is the small circular button with two arrows on it, located next to the power cord port.
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Release the power button but keep pressing the connect button for an additional 10 seconds
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Release the connect button and connect to your Rest+ 2nd gen- making sure to accept the firmware update when/if prompted.
If you are still not hearing any sound on your device, you will want to double check your settings to make sure your volume is turned up and that you have a sound selected. If your Routine step appears similar to the below screenshots, the sound selection or the volume setting may be the issue.
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