Is your sound cutting out? Are you hearing fluctuations in the sound? Is there static in the sound that shouldn't be there? No sound playing at all? Let's help you get this resolved!
First, start with a reset and make sure your Rest+ 2nd gen is connected:
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Ensure Rest+ 2nd gen is plugged in directly to the socket on the device or has been charged for at least 5 hours. Do not use the charging base as part of the Recovery Mode process.
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Press and hold *BOTH* the power and connect buttons for 10 seconds - the connect button is the small circular button with two arrows on it, located next to the power cord port.
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Release the power button but keep pressing the connect button for an additional 10 seconds
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Release the connect button and connect to your Rest+ 2nd gen- making sure to accept the firmware update when/if prompted.
If these steps don't work you can try a few other steps:
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- If you happen to have another Hatch from the Rest family, please try swapping cords to see if the Hatch will play the sound correctly. If a different power cord works, you can order a new cord on our website: https://www.hatch.co/accessories/powercords/rest-rest-plus
- Move your Hatch away from any other electronics you have near it and test the sound while away from other electronics
- Try another outlet in another room of your home.
Still need help? Click on the chat bubble on this page to send us a message!
When reaching out, it will be helpful to know what issue you are seeing with your sound, if you are seeing it on all sounds or just specific ones, and when the issue started.