Are you having some trouble with your sound volume or light brightness turning up or down suddenly? We can help get you back up and running!
First, please try resetting your Rest+ 2nd gen with the following steps:
- Ensure Rest+ 2nd gen is plugged in directly to the socket on the device or has been charged for at least 5 hours. Do not use the charging base as part of the Recovery Mode process.
- Press and hold *BOTH* the power and connect buttons for 10 seconds - the connect button is the small circular button with two arrows on it, located next to the power cord port.
- Release the power button but keep pressing the connect button for an additional 10 seconds
- Release the connect button and connect to your Rest+ 2nd gen- making sure to accept the firmware update when/if prompted.
If you are still seeing some issue with the sound, try to press on the volume or brightness buttons a little to see if one of them might be stuck.
Still need help? Get in touch with Hatch Support. Head to the top menu to send us a message!