Having trouble with your clock display? First, you’ll want to make sure you have the clock display enabled. You can check and adjust this setting by tapping the gear icon in the top right corner, selecting your Rest+ 2nd Gen, and tapping “clock display." From there, you toggle the clock display on/off, choose your time format, and set a custom schedule during which the clock display is on.
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If the clock display still isn't behaving according to your settings, please try the following steps to reset your Rest+ 2nd Gen:
1. Ensure Rest+ 2nd gen is plugged in directly to the socket on the device or has been charged for at least 5 hours. Do not use the charging base as part of the Recovery Mode process.
2. Press and hold *BOTH* the power and connect buttons for 10 seconds - the connect button is the small circular button with two arrows on it, located next to the power cord port.
3. Release the power button but keep pressing the connect button for an additional 10 seconds
4. Release the connect button and connect to your Rest+ 2nd gen- making sure to accept the firmware update when/if prompted.
Clock display settings not saving?
If you notice that your clock display settings aren't saving or revert to their prior settings, please try the following steps:
1. Uninstall the Hatch Sleep app
2. Restart your phone
3. Reinstall the Hatch Sleep app to ensure it is up-to-date, and try to save your settings once more
If you are only seeing dashes on your clock display, it's possible that you need to update your Wi-Fi settings to get your device connected to your Wi-Fi again. Need help getting connected? Feel free to review our Connection section for assistance!
Are you still having trouble? For more questions or concerns, don't hesitate to reach out to us using the "Submit a request" button in the upper corner of this page.