There are a few things that can cause a single tap of the touch ring to cycle through all of your favorites.
The first thing to try is a quick reset of your Rest+ 2nd Gen. You can do this by following these steps:
1. Ensure Rest+ 2nd gen is plugged in directly to the socket on the device or has been charged for at least 5 hours. Do not use the charging base as part of the Recovery Mode process.
2. Press and hold *BOTH* the power and connect buttons for 10 seconds - the connect button is the small circular button with two arrows on it, located next to the power cord port.
3. Release the power button but keep pressing the connect button for an additional 10 seconds
4. Release the connect button and connect to your Rest+ 2nd gen- making sure to accept the firmware update if prompted.
Still having trouble? This can sometimes be indicative of a weak Wifi signal - touch ring inputs may be delayed as a result and quickly respond to these inputs one they "catch up". To test this out, please try moving your Rest 2nd+ Gen close to your router and see if you notice any improvement.
Not seeing any improvement? There may be some environmental factors influencing this behavior:
1. Is your Rest+ 2nd Gen near any other electronics? If so, this can cause some interference - please try moving the device away from those other electronic devices to see if that helps.
2. Do you notice this issue only when the device is plugged in/on the charging base ? Please try to use the touch ring when the Rest+ 2nd Gen when it is running on battery power and see if you notice a difference.
2. If charging, is your Rest+ 2nd Gen plugged in directly to an outlet, or are you using a power strip/extension cord? If you are using a power strip/extension cord - please try to plug the device directly into the wall outlet instead to see if that helps.
3. Try moving your Rest+ 2nd Gen to a different outlet in your home to see if the touch ring issues continue. It may work best to test the device on a different floor (if possible) or a GFCI outlet.
4. Is your Rest+ 2nd Gen sitting on a hard-topped surface or a soft surface? Please make sure it's on a flat hard-topped surface
5. Is your Rest+ 2nd Gen near a humidifier? Sometimes, if there is extra humidity/moisture in the room, this can cause some issues with the touch ring. If you have a humidifier running near your Rest 2nd Gen, please move it away from the device.