If you're having trouble registering your Rest+ don't worry, we're here to help! To start, check the settings on your Wi-Fi router or access point
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- Incompatible settings on your home Wi-Fi router or access point can stop you from registering or updating the Wi-Fi on the Hatch Rest app. Make sure that Wifi is available at 2.4GHz on your network (Rest+ does not support 5GHz-only connections).
- Rest+ does not support network names or passwords that contain special characters. If your network name or password includes special characters, you will need to connect to a different network or change your Wi-Fi name or password to remove the unsupported characters.
Here are a few more tips that may help!
- Keep your device as close to your router as possible during the registration process.
- Double-check your WiFi password and make sure it is correct! Be sure you're manually typing the password in and not copying and pasting it from another source.
- Are you trying to connect to a network that requires you to log in to a web portal, or a public Wi-Fi network? These kinds of networks are typically found at hotels, universities, and even some apartments. Unfortunately, they are not compatible with our devices.
Why does my new Hatch product say I need to request access?
Is your brand-new Hatch product saying your need to request access in order to begin using it? We'd be happy to take a look into this together!
- All retailers are strictly instructed to not resell returned products of ours as we cannot guarantee them after they have been used by other customers - If this is a recent new purchase from an authorized retailer, you may consider returning or exchanging with them for the fastest resolution.
- If you purchased from Hatch.co directly, please reach out as soon as possible so that we may get this quickly resolved.
- Should this be a second-hand device, please let us know and we'll see our options to have the registration transferred. (As a reminder, the Hatch warranty only applies to the original owner)
Still need help? Click on the chat bubble on this page to send us a message!