Does your Wi-Fi set up request or require the MAC address for the device you are trying to connect to? It's likely that your network is a Captive Portal Network. Captive portal networks, commonly found in hotels, apartments, universities, and airports, involve a shared internet system. With this type of networks, each device that is attempting to connect must access a web page through a web browser in order to access the network. Because your Hatch does not have a web browser on the device, it's not possible to connect to this type of network.
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