Does your Wi-Fi set up request or require the MAC address for the device you are trying to connect to? It's likely that your network is a Captive Portal Network. Captive portal networks, commonly found in hotels, apartments, universities, and airports, involve a shared internet system. With this type of network, each device that is attempting to connect must access a web page through a web browser in order to access the network. Due to this restriction, your Hatch is not compatible with this type of network, typically.
While you may not be able to connect to this type of network directly, some users have success using a travel router. A travel router is a small portable router that allows you to "create" your own secure network while using the Wi-Fi available through your apartment, hotel, or university. You can look into and purchase a travel router most places that sell electronics. You will want to make sure your travel router allows for a password to be set up on the network and broadcasts a 2.4GHz network.
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