Is your Hatch device suddenly not appearing in your Hatch Sleep app? Don't worry, we can help! Here's a few things you will want to check:
- Delete and reinstall your Hatch Sleep app
- Make sure you are logged into your Hatch Sleep account that you used when you first set up your Hatch.
- After you have verified you are logged into the Hatch Sleep account you have your device connected to, and you are still not seeing your Hatch; you can attempt to connect to your Hatch using the "Add a Hatch Product" + sign in the app. If you see a message stating that your device is already registered, you can either reach out to our support team to help locate the account your Hatch is registered to or you can opt to de-register your device!
- To de-register your device, simply follow the prompts to de-register your Hatch and get it set up under the account you are currently logged in with.
- It is important to keep in mind that de-registering your device will result in your settings and routines being removed. If you have limited released content in your routine, that content will not be able to be recovered when setting up your device again.
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