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Not sure which device you have? Go to Which Hatch device do I have?

  1. Hatch Support
  2. Connecting to your Hatch
  3. Connection Troubleshooting Tips

Connection Troubleshooting Tips

  • What kind of Wi-Fi do I have?
  • Hatch Sleep app won't update
  • Trying to connect at a hotel?
  • Can't connect? Start here!
  • Requesting Access for Shared Devices
  • Looking for your MAC address?
  • We couldn't register this Hatch error
  • Connection Trouble Check List
  • Updating your Wi-Fi
  • Reconnecting to your Hatch checklist
  • Frequent Disconnect Troubleshooting
  • Combined Network Tips
  • Troubleshooting Mesh Networks
Hatch Support